How do I return an item?

Return Policy at The Crazy Dazy

Return Policy

If you have a problem, contact the Customer Service Team. Returns must occur within 60 days from receipt of items & you must contact us for a Return Authorization Number before returning your package; otherwise, your return may be refused. If item needs to be exchanged, we provide free shipping for items same price or above.

Items in Sale/The Crazy Dazy outlet cannot be returned.

Refund/exchange policy applies to RESALEABLE merchandise & U.S. orders only. Personalized items & items without tags are not resalable. Misused & washed items are not resalable. We do not refund original shipping charges.

Personalized Items

Personalized items are not returnable.

We cannot refund personalized items unless the error was clearly ours or an item is defective. If we took your personalized order over the phone, you are responsible for checking your order confirmation email to ensure correct spelling. We cannot be responsible for misspellings for orders taken over the phone.

If you have concerns about how a font will look, e-mail or call us before purchasing. We can send you a preview within 2 business days. Pictures on the site are digital, not embroidered, and may vary from actual embroidered results. We are not responsible for screen resolution differences in color.

Defective Items

If an item is defective, we will do everything possible to correct the problem. However, if we determine an item has been misused or abused, no refund will be issued.

If an item is defective the quickest way to resolve your problem is to e-mail a picture of the defect and personalization (if purchased) to Once we receive your email, a customer representative will contact you.

Returning Free Shipping Items

If you received free shipping and your return causes your order total to fall below the free shipping threshold in effect at the time of sale, you will receive a credit for the item, less the shipping you would have paid for the reduced order at the time of the order (in case of free shipping specials).

This Return Policy was updated on March 1st, 2013.