Privacy Policy: You don't have to worry about your personal information being secure on this site. We use 128-bit Secure Socket Layer (SSL) technology on our own dedicated server and PayPal to encrypt your personal information as it travels the internet. Our computers have the latest in firewall and security technology. We do not see your credit card numbers. We do not share your information with any 3rd parties, because we want to be treated the same way. Any information we collect is used solely for running this site and making it a better place to shop. We do not sell or rent our e-mail lists.  We will not knowingly sell to anyone under the age of 13 or give your information to anyone. If you prefer not to disclose your credit card information online, you can still place an order by calling 877-561-6456.

Shipping Policy: We moved our shipping policies to another page!

Return Policy: If you have a problem, contact us one of the ways listed above. Returns must occur within 60 days from receipt of items & you must contact us for a Return Authorization # before returning your package; otherwise, your return may be refused. Personalized items are not returnable. We can mail you a return label for your return if you prefer, and there will be a $4.00 charge netted against your return in that case. If you would like an exchange, contact us and we will mail you a return label. We give free shipping on even or above exchanges. Refund/exchange policy applies to resalable merchandise & U.S. orders only. Personalized items & items without tags are not resalable. Misused & washed items are not resalable.  Sorry, but we do not refund original shipping charges.

If an item is defective, we will do everything possible to correct the problem. However, if we determine an item has been misused or abused, no refund will be issued. If an item is defective, please e-mail a picture of the defect and personalization (if purchased) to customersatisfaction@thecrazydazy.com. If you are unable to send a picture (the quickest way to resolve your problem), we can send you a return label at a cost of $4.00 if you purchased your item through the Outlet (discounted) or used a discount code. For non-discounted defective items, we can mail you a pre-paid return label.

We cannot refund personalized items unless the error was clearly ours or an item is defective. If you have concerns about how a font will look, e-mail or call us before purchasing. We can send you a preview within 2 business days. Digital pictures on the site are digital, not embroidered, and may vary from actual embroidered results. We are not responsible for screen resolution differences in color.

If we took your personalized order over the phone, you are responsible for checking your order confirmation email to ensure correct spelling.  We're sorry that we cannot be responsible for misspellings for orders taken over the phone.

Cancellation of orders must be made within 24 hours of placing your order. After that time, all other policies regarding returns above apply.

If we send a replacement of a defective or wrong item to you before receiving your return, you have 45 days to return the defective or wrong item, after which your card will be charged for the item and applicable shipping & personalization.